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Add a team picture in Chat

Your team picture represents your team in Chat and is visible to your customers – so make sure it's a good one!

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over 10 months ago

Your team picture is the image that users see next to your team name in the chat widget.


Before you start

Things you need to know:


Watch the video

Some information in this video has changed. We are working on updating the video, but in the meantime, use the article for accurate navigation instructions.


Add a team picture

  1. Expand the User menu, then go to Settings > Chat > Settings.

  2. Select the tab of the team you want to add a team picture for.

  3. Under the heading Team, find the Team picture option and select CHOOSE FILE.

    • Supported image types: PNG, JPG, and GIF.

    • Maximum file size: 5 MB.

    • Minimum image dimensions: 200 x 200 pixels.

  4. Find and select your image.

  5. At the bottom of the page, select SAVE.

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