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Send a file in a chat
Send a file in a chat

Use Chat sessions to send files and attachments directly to your customers.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

Before you start

Things you need to know:

  • Supported file types: You can send these file types in a chat session:
    png,jpg,gif,bmp, mp3,mp4, txt,html, pdf,docx,pptx,xlsx,ics,epub,rtf,doc-xls-pps

Send files in a chat

  1. On the chat interface, select the chat session you want to reply to this opens the chat window.

  2. Select the paperclip icon.

  3. In the popup file window, choose the file you want to send and select open. You'll now see the attachment above the message box. If you selected the wrong file, select the trashcan icon and start again.

  4. Select Send.

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