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Export a contact and their chat history
Export a contact and their chat history

Keep copies of your Chats to record your business's conversations with your customers.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated this week

When you export a contact, you download a zip file containing two files:

  • a CSV file containing the contact's information

  • a JSON file of their chat history.

Export a contact and their chat history

  1. On the chat interface, select the chat session of the contact you want to export – this opens the chat window.

  2. Select the Contact actions drop-down menu in the right column of the chat window.

  3. Select Export contact, and wait on the Exports page until the status changes to Finished.

  4. Select Download — a zip file downloads to your local machine containing two files:

    • the contact's information in CSV

    • their message history in JSON.

  5. Unzip the file to access either of the files.

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