Chats are easier to manage when you have some context about who they are and where they are on your site. The customer information panel shows you this data about your contact:
The contact information panel shows you the contact’s name and email address.
To see relevant information in this panel, you must have already identified and added a contact's information. If your contact is unidentified, you only see the messages Anonymous contact and No email address given.
The customer behaviour panel shows you three things: first seen, last seen, and visited pages.
The time or date the customer first opened the chat widget.
The last time that the customer was active on your site.
The last three pages on your site that your customer visited. By default, it shows the last three pages on your site that your customer visited. Visited pages are in chronological order, the top page is either the page your contact is currently on, or the last page your contact visited before they left the site.