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View and pay your invoices

Pay your first, monthly, and one-off invoices using a credit card, debit card, or bank transfer.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

You can view, download and pay your monthly and one-off invoices in your Dotdigital account with your saved debit and credit card details. If you have set up automatic payments with your debit or credit card, your invoice payments are automatically taken.

Learn more in Your billing details.

You can also pay invoices by bank transfer. If you are paying by bank transfer, you would have set this up and agreed to this form of payment when you signed your service agreement. However, if you don’t want to pay by bank transfer anymore, you can still make your payments by using the other methods that are mentioned in this article.

Before you start

Things you need to know:

  • Only account owners and users with the Can manage account permission enabled can view and pay invoices.

Learn more about user permissions in Restrict and grant user access permissions.

View your invoices

To view your invoices:

  1. Expand the User menu and select Settings.

  2. Go to Billing > Invoices.
    If you want to see your credit notes, select Credit notes. You can only see credit notes that are dated after December 23, 2020.

  3. Select View to see your invoice details.
    To view all unpaid invoices, expand the Show: All drop-down menu, and select Show: Unpaid.
    To download your invoice as a PDF, select Download.

Pay your invoices

If you aren’t enrolled into an automatic payment method, you can manually pay your invoices.

After a successful transaction, payments might not appear for up to 48 hours on your account.

To pay your invoices:

  1. To pay multiple outstanding invoices, select the checkboxes for the invoices you want to pay.

    • To pay a single invoice, select Pay now.

    • To pay all invoices, select Pay full amount now.

  2. Expand the MORE ACTIONS drop-down menu and select Pay invoices.

  3. Enter your payment details.

  4. Review and agree to the terms and conditions.

  5. Select Pay now.

A message confirms successful payment and tells you that a confirmation email is on its way shortly.

Learn more about how to add or edit your payment details in Adding a payment card to your account.

If you have paid your invoice in full, in the Pay now column, it shows as Paid in full.

If you have not paid your invoice in full, you can see how much you have paid in the Payments received column.

You can also see the outstanding amount in the Amount due column.

Pay by Direct debit or ACH Debit collection

Paying by Direct debit or ACH Debit collection makes paying each month simple.

There are lots of benefits to paying by direct debit or ACH Debit collection:

  • It’s one of the most secure payment methods, protected by the Direct Debit guarantee.

  • Your bank takes care of payment automatically.

  • No need to update your card details when your old card expires.

  • If your invoice amount changes, the payment amount automatically reflects this.

  • You receive an automated notification before any payment is taken. So, if you have any questions, you can speak with your Customer success representative.

Learn more about how to set up this kind of payment in Your billing details.

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