You can send all sorts of external dynamic content, including abandoned carts, review requests, unique coupon codes and product recommendations. These recommendations can be based on a contact's most recent order, their most recently abandoned cart, or their wishlist.
Before you start
Things you need to know:
Order, Cart, and Product Recommendation areas are now deprecated.
Learn more about using product recommendations in Dotdigital.
Access dynamic content settings
You can access dynamic content settings by going to Stores > Configuration > DOTDIGITAL > Dynamic Content.
External dynamic URLs
Listed under the External Dynamic URLs heading are all of the external dynamic content URLs you can use within your campaigns, pulling through the relevant content for the customer or guest from your Adobe Commerce store into their email. These break down into the sections:
Reviews - includes the content of a customer's last order, requesting a review for it
Wishlists - includes the content based on a customer's wishlist, whilst related, upsell and cross-sell product content based on the wishlist can also be pulled in.
All external dynamic content URLs are also responsive when used within a responsive campaign, meaning they will look good on any device.
Furthermore, all external dynamic content URLs will return a 204 response code if no data is found for a contact. These are then recorded for a campaign in the 'Email skipped' report, which is available in the reporting overview screen in Dotdigital.
The following sections are now deprecated:
Abandoned carts (Deprecated) - We recommend using the Dotdigital abandoned cart block functionality from EasyEditor. Learn more.
Order recommendations - We recommend using Dotdigital's built-in product recommendation functionality. Learn more
Cart recommendations - We recommend using Dotdigital's built-in product recommendation functionality. Learn more
Product recommendations - We recommend using Dotdigital's built-in product recommendation functionality. Learn more
This area enables you to set the display configuration for different types of content:
These are dynamically pulled into your associated product recommendation emails.
To change the settings for your dynamic product content:
Expand the Display Type drop-down menu and choose Grid or List.
For non-review product content, expand the Items To Display drop-down menu and choose the number of items you want to display.
For Best Sellers and Most viewed, expand the Time Period drop-down menu and choose Daily, Weekly, or Monthly.
Dynamic content blocks
If an order or quote has more than one product in it then one recommendation per product is pulled in, beginning with the most expensive and looping through the products until the recommendation block is complete.
We also ensure we never show duplicate products or out-of-stock products or products with the display settings as hidden or disabled.