Automation: Review request - Magento 1

Send review trigger emails based on a selected amount of days' delay.

Henry Huish avatar
Written by Henry Huish
Updated over a week ago

The Magento connector allows you to send review trigger emails based on a selected amount of days' delay after an order is placed, provided it's in a specific status type.

Additionally, you can configure settings such as the option to include an anchor on external dynamic content links which takes customers directly to your review form for filling in.

You can also integrate with Feefo - the global feedback engine.

Learn more in Feefo - Magento 1.


Enable and configure the review email settings

The external dynamic content URL for reviews can be found under Reviews in the Dynamic Content section of the connector.

  1. Create the campaigns you wish to send as review emails in your Dotdigital account.

  2. In Magento, go to Dotdigital > Automation > Review Reminder Settings

  3. Enable review emails from the Enabled drop-down.

  4. Select whether or not you'd like to allow review reminder emails to be sent to non-subscribed contacts.

  5. Select the order status type upon which you'd like to base the trigger of a review email to customers.

  6. Set a delay period (in days, ranging from one to a maximum of 90); the review email is sent that number of days after the order was created.

  7. Select the relevant campaign you created in step 1 from the Campaign To Send drop-down.

  8. In the field Reviews Anchor, you can provide the anchor used on your product pages for reviews; this allows customers clicking on the external dynamic content links of purchased products in your review email to be taken directly to your review form.

  9. Select Save Config.

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