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Map Salesforce Commerce Cloud customer data to Dotdigital contact data fields
Map Salesforce Commerce Cloud customer data to Dotdigital contact data fields

Create content that is aimed at specific types of customers.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated this week

You can map your Salesforce Commerce Cloud customer fields to corresponding Dotdigital contact data fields.


Before you start

Things you need to know:

  • Default Dotdigital contact data fields are automatically mapped to their equivalent Salesforce Commerce Cloud customer fields for you.

  • It's up to you which Salesforce Commerce Cloud customer fields you want to synchronise. Leave customer fields unmapped if you don't want to sync that specific data to Dotdigital.


Configure your field mapping settings

  1. In Dotdigital, go to Connect and select the Salesforce Commerce Cloud tile under Installed integrations and extensions.

  2. Select the Field mapping tab.

  3. Find the customer field you want to map, then expand the drop-down menu and choose the Dotdigital contact data field that you want to map and sync to.

  4. Once done, select SAVE, to begin syncing to these Dotdigital contact data fields.

If you no longer want to sync data from a Salesforce Commerce Cloud customer field, you can deselect the mapping here and select SAVE to update your mapping settings. The next time a sync runs, your Salesforce Commerce Cloud data won’t sync to this Dotdigital contact data field.


Customer fields

If you have more than one Salesforce Commerce Cloud store connected to Dotdigital, it is important to understand that you can’t use the same data field mapping for all stores. This is to prevent data from being overwritten between different stores.

We recommend creating new data fields for each store. Data fields marked with an asterisk (*) in the table indicate the fields that are affected by this requirement.

Field

Data type

First name

Text

Last name

Text

Login*

Text

Created date*

Date

Last visit time*

Datetime

Last login time*

Datetime

Birthday

Date

Has account*

Text

Preferred locale*

Text

Shipping address 1

Text

Shipping address 2

Text

Shipping phone

Text

Shipping city

Text

Shipping postcode

Text

Shipping state

Text

Shipping country

Text

Shipping company

Text


Allow blank values

You can enable a setting to allow blank values from a field in Salesforce to overwrite existing values in the corresponding Dotdigital data field.

To do this:

  1. Go to Connect, and under Installed integrations and extensions, select the Salesforce tile.

  2. On the Store tab, under Contacts, set Allow overwriting data with blank values to YES.

  3. Select SAVE.

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