Before you start
Things you need to know:
The account switcher is only available to users who have linked accounts for both Dotdigital and Fresh Relevance.
Each Dotdigital account can only be linked to a single Fresh Relevance account, and vice versa.
When switching from your Fresh Relevance account to Dotdigital, if you are outside of the Dotdigital login expiry window, you need to re-enter your password to access the platform.
If you have accounts with both Dotdigital and Fresh Relevance, but don’t see the option to switch accounts, you must contact your Customer Success representative who can request the mapping of the accounts on your behalf.
If you add a new Dotdigital user to a linked account after 10th October 2023, an equivalent user is created in Fresh Relevance when that user selects the Switch to Fresh Relevance option for the first time.
This user is created with the minimum of user permissions. You need an admin level user in Fresh Relevance to grant the desired permissions.
Switch from Dotdigital to Fresh Relevance
Expand the User menu and select Switch to Fresh Relevance.
You’re redirected to the Fresh Relevance homepage, and are logged in with the appropriate user permissions for your Fresh Relevance user account.