Before you start
Things you need to know:
The account switcher is only available to users who have linked accounts for both Dotdigital and Fresh Relevance.
Each Dotdigital account can only be linked to a single Fresh Relevance account, and vice versa.
When switching from your Fresh Relevance account to Dotdigital, if you are outside of the Dotdigital login expiry window, you need to re-enter your password to access the platform.
If you have accounts with both Dotdigital and Fresh Relevance, but don’t see the option to switch accounts, you must contact your Customer Success representative who can request the mapping of the accounts on your behalf.
User management
New users
If you create a new shared user in Fresh Relevance first, there is no automatic process to create an equivalent user in Dotdigital. For this reason, we strongly advise you create new joint users in Dotdigital, and have them use the Switch to Fresh Relevance option to create their user profile in Fresh Relevance.
If you add a new Dotdigital user to a linked account after 10th October 2023, an equivalent user is created in Fresh Relevance when that user selects the Switch to Fresh Relevance option for the first time.
This user is created with the minimum of user permissions. You need an admin level user in Fresh Relevance to grant the desired permissions.
Learn more in User accounts and permissions. You must be logged in to Fresh Relevance to access this article.
Switch from Dotdigital to Fresh Relevance
Expand the User menu and select Switch to Fresh Relevance.
You’re redirected to the Fresh Relevance homepage, and are logged in with the appropriate user permissions for your Fresh Relevance user account.
Switch from Fresh Relevance to Dotdigital
Select the user menu in the top right.
Select Switch to Dotdigital.
If your Dotdigital login window has expired, you’re prompted to enter your password, then select LOG IN.
If your login window has not expired, you’re redirected straight to the Dotdigital homepage.
If you have any questions about using the account switching feature, contact us.