Channel and webhook reports

Learn to use the Channels and Webhooks report and easily monitor activity for your webhooks and digital marketing channels.

Laura Russell avatar
Written by Laura Russell
Updated over a week ago

Find the report

  1. Go to Analytics > Reports.

  2. Expand the MORE REPORTS drop-down menu, then select Channels and Webhooks.

There are tabs at the top of the report that allow you to access reporting for any of your webhooks or digital marketing channels.

The tabs are as follows:

Tab

Description

Webhook requests

Custom or existing webhooks.

Facebook Audience

Insights and alerts for Facebook integration.

Google Ads

Monitoring Google Ads integration and alerts.

Messenger

Alerts and updates for Messenger integration.

Push Notifications

Information and alerts related to push notifications.

If you haven’t set up any webhooks or channels, a notification lets you know and tells you how to set one up.


Filters

Use the filter options to refine your view.

You can filter by:

Filters

Description

Platform

Choose the webhook or channel you want to see logs for.

Profile name

Choose a specific profile under the selected platform.

Status

Filter logs by their status, such as Pending, Processing, Failed, or Success.


View reports on a tab

To see more detailed reporting, select one of the tabs.

This shows you details of contacts added, removed, failed to sync, plus any warning messages.

To filter further within each tab, select FILTER in the top right. Set the filters you want to use, then select APPLY.


Add contacts to a list

On a channel report, you can choose any contact number report, such as Contacts added, Contacts removed, or Contacts failed, and add them to a list in your account.

To do this:

  1. Select the number in the appropriate column and row.

  2. On the side panel, expand the ADD CONTACT TO LIST drop-down menu.

  3. Choose either Add contacts to list or Add contacts to new list.

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