Find the Program extension reports
To access the program extension reports:
Go to Analytics > Reports.
Expand the MORE REPORTS drop-down menu, then select Program Extensions.
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Program extensions report
The report contains tabs at the top that allow you to access reporting for any program extensions.
The tabs are as follows:
Tab | Description |
Extension requests | Custom extensions or default channels. |
Facebook Audience | Insights and alerts for Facebook integration. |
Google Ads | Monitoring Google Ads integration and alerts. |
Messenger | Alerts and updates for Messenger integration. |
Push Notifications | Information and alerts related to push notifications. |
If you have not set up any program extensions, a notification lets you know and tells you how to set one up.
Filters
Use the filter options to refine your view.
You can filter by:
Filters | Description |
Provider name | Choose the provider you want to see logs for. |
Profile name | Choose a specific profile under the selected provider. |
Status | Filter logs by their status, such as Pending, Processing, Failed, or Success. |
View reports on a tab
To see more detailed reporting for your custom extensions, select one of the tabs.
This shows you details of contacts added, removed, failed to sync, plus any warning messages for your custom extension.
Filtering within a report
To filter further within each tab:
Select the Filter icon.
Choose how you’d like to filter. See the options below this list.
Select APPLY.
Filter options | Description |
Contacts successfully synced | Filter to view only contacts that were successfully synced. |
Contacts failed to sync | Filter to view only contacts that failed to sync. |
Warnings | Filter to view only warning syncs. |
Add contacts to a list
On a default extension report, you can choose any contact number report (such as Contacts added, Contacts removed, or Contacts failed), and add them to a list in your account.
To do this:
Select the number in the appropriate column and row.
On the side panel, expand the ADD CONTACT TO LIST drop-down menu.
Choose either Add contacts to list or Add contacts to new list.
Explore new extensions
If you haven't set up an extension, select its tab to see instructions on how to get started using it.