In most cases, when you installed our Dotdigital to Shopify integration, we automatically installed the necessary scripts for you to use Chat on your store. However, there are additional steps you need to take to activate and customise your Chat widget.

If you are using an older or manually set-up integration, you might still need to install the correct scripts.

1. Enable Chat in Dotdigital

Before you set up Chat, you should check if it is already set up on your Shopify store.

To do this:

In Dotdigital, go to Connect, then select the Shopify tile.
Select the Chat tab.
Under Set up Chat in Dotdigital, you can see the status of Chat on your store.
If the status reads, Chat is set up and ready to go, move on to the section in this article Enable the Dotdigital App embed in Shopify.
If the status reads, You need to set up Chat in Dotdigital, you must embed the widget on your store and set up your Chat widget and teams.
Learn how in Get started with Chat.

Once you’ve completed this step, move on to Enable the Dotdigital App embed in Shopify.

2. Enable the Dotdigital App embed in Shopify

Before the Chat widget appears on your store, you must enable the Dotdigital App embed in Shopify.

In Shopify admin, go to Online Store > Themes.
Find the theme that you want to edit, and then select Customize.
On the sidebar, select the App embeds icon.
Find the Dotdigital Chat App embed, then select the toggle to activate it.
Expand the Dotdigital account region drop-down menu and choose the region of your account.
Select Save.

Check your Chat status

The Back in stock and Chat tabs each include a status summary showing whether the required setup steps have been completed. Use these to identify and resolve any configuration issues.

To view your integration status:

In Dotdigital, go to Connect.
Select the Shopify tile.
Select the Chat tab or the Back in stock tab.

Each step in the setup displays a status indicator. A status of Back in stock status cannot be retrieved means that step hasn't been completed or can't be verified.

Step 1 – Set up Back in stock in Dotdigital

This step confirms that Back in stock has been configured in your Dotdigital account.

Step 2 – Enable the Dotdigital App embed in Shopify

The Dotdigital app embed enables the Back in stock popover in your Shopify store. This step includes a direct link to the app embeds section in Shopify, where you can turn it on.