Add a Chat user as a contactIf a customer gives you their personal information, you can add them as a new contact or link them to an existing contact in your account.
Link a Chat session to an existing contactBuild up the information you store against your contacts by linking them to their Chat sessions.
View the message history of a Chat contactSee previous Chat sessions with your contacts.
Turn on and customise the in-app email address requestUse the in-chat email address request to ask your customer for their email address promptly and politely at the start of their chat session.
Verify an email address received in ChatCheck the email address you received in a Chat genuinely belongs to the customer.
Chat verification security and complianceLearn all you need to know about verification and security for email addresses received in a chat session.
Export a contact and their chat historyKeep copies of your Chats to record your business's conversations with your customers.
Delete a contact with ChatRemove contacts from your account using Chat.