Learn how to set up or change automatic responses for any replies you get to your email campaigns.
Overview
You can set up an automatic response as a default for whenever a recipient replies to any of your email campaigns.
Before you start
Things you need to know:
- Auto responses are sent to all replies from all campaigns you send, except for out of office responses and responses to transactional emails.
- Auto responders are created as triggered campaigns.
To learn more, check out the article Create a triggered campaign.
Send a default auto responder
To set up a default auto responder:
- Go to Email > Automation > Default auto responder.
- On Default auto responder, choose the triggered campaign (auto response) you want to send as an auto response to all campaign replies.
To preview a campaign, select Preview.
The campaign you choose sends an auto response to all replies received from all campaigns you send, except for out-of-office or similar responses.
- Select Save.
Change or remove a default auto responder
To change or remove your default auto responder:
- Go to Email > Automation > Default auto responder.
- On Default auto responder, choose the new triggered campaign (auto response) you want to send as an auto response to all campaign replies. To stop sending an auto response, select (none).
- Select Save