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Send an automatic response to all email campaign replies
Send an automatic response to all email campaign replies

Use automatic responses for replies to email campaigns, ensuring timely and consistent responses.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

You can set up an automatic response as a default whenever a recipient replies to any of your email campaigns.


Before you start

Things you need to know:

  • Auto responses are sent to all replies from all email campaigns you send, except for out-of-office responses and responses to transactional emails.

  • Autoresponders are created as triggered campaigns. Learn more in Create a triggered campaign.


Send a default autoresponder

  1. Expand the User menu and go to Settings > Email > Default auto responder.

  2. Choose the triggered campaign you want to send as an auto-response to all campaign replies.

  3. To preview a campaign, select Preview.


    The campaign you choose sends as an auto-response to all replies received from all campaigns you send, except for out-of-office or similar responses.

  4. Select SAVE.


Change or remove a default autoresponder

To change or remove your default auto responder:

  1. Expand the User menu and go to Settings > Email > Default auto responder.

  2. Choose the new triggered campaign you want to send as an auto-response to all campaign replies. To stop sending an auto-response, select (none).

  3. Select SAVE.

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