Send an automatic response to email campaign replies

Learn how to set up or change automatic responses for any replies you get to your email campaigns.

Overview

You can set up an automatic response as a default for whenever a recipient replies to any of your email campaigns.

Before you start

Things you need to know:

  • Auto responses are sent to all replies from all campaigns you send, except for out of office responses. 
  • Auto responders are created as triggered campaigns. 
    To learn more, check out the article Create a triggered campaign.

Send a default auto responder

To set up a default auto responder:

  1. Go to Email > Automation > Default auto responder.
  2. On Default auto responder, choose the triggered campaign (auto response) you want to send as an auto response to all campaign replies.
    To preview a campaign, select Preview.
    auto-response-select.png
    The campaign you choose sends an auto response to all replies received from all campaigns you send, except for out-of-office or similar responses. 
  3. Select Save.

Change or remove a default auto responder

To change or remove your default auto responder:

  1. Go to Email > Automation > Default auto responder.
  2. On Default auto responder, choose the new triggered campaign (auto response) you want to send as an auto response to all campaign replies. To stop sending an auto response, select (none).
  3. Select Save
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