Triggering an automatic response whenever a contact replies to any campaign they've been sent

Overview

You can set up an automatic response as a default for whenever a recipient replies to any of your campaigns (which is when they've clicked the Reply button once they've opened your email).

Set up a default auto responder

To set up a default auto responder:

  1. Select Automation > Default auto responder from the navigation bar

    default_auto_responder_menu_el.png
  2. The 'Default auto responder' screen is then displayed, listing all of the campaigns that are valid to choose from. You also have the ability to preview them for suitability by clicking on the preview icon.

    default_auto_responder.pngSelect the campaign you wish to send automatically. In the example above, we've selected the 'Thank you for contacting us' campaign.

    In order to use this function, you must set the campaign you wish to send as a 'triggered' campaign.
    Please note that the campaign selected will be sent to all replies received from all campaigns you send.
  3. Once you've made your selection, click Save

Change or remove a default auto responder

To change or remove your default auto responder:

  1. Select Automation > Default auto responder from the navigation bar
  2. From the 'Default auto responder' screen, select a different triggered campaign to change the default auto responder to, or select (none) to stop sending one
  3. Once done, click Save
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