Link additional users in Engagement Cloud for Salesforce

Overview

User management can be used when additional Salesforce users are needed to be linked to Marketing Automation users. This is also used to change the users’ permissions to access certain tabs and functions.

Depending on the number of standard managed users in Engagement Cloud Application, the Email Account list may contain one or more users. Each Email User Account can only be linked to one Salesforce User.

If you wish to change the linking from one Email User to another to another Salesforce User, use the Clear button next to the initial Salesforce User name before selecting from the drop down list for the other Email Mail user.

Using the Email account user for the Email Client , this can be link to any of the Salesforce user account available from the drop down list.

Click Save to create the link. Once the link has been made, the association will be shown in the screen.

When accounts have been linked, they are set as Active. If they are deactivated, the login through Engagement Cloud will need to be re-established.

Note 

If there are  more than 500 users in the Salesforce Org, it will display as a text field rather than a picklist. Enter the user's email address and hit save.


Permissions

The access and use of a number of tabs, buttons and actions can be controlled for each user. As a default, they are set according to the permission set applied to the user. The Configuration tab is usually controller by the administrator.

You can allow users access to permissions by going to Configuration > Settings > Manage users > Permissions. The permission options are:

  • Engagement Cloud Tab
  • Configuration Tab
  • Actions Button
  • Address Book Saving
  • Address Book Synchronising
  • Campaign Sending
  • Campaign Synchronisation
  • Engagement Cloud Account Linking
  • Address Book/Campaign Linking

Next: Engagement Cloud for Salesforce installation - Package upgrade

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