Using programs to remove contacts from address books and to delete contacts from your account

Learn how to use programs to remove contacts from your address books and delete them from your account.

Overview

The Remove contact node is used to remove contacts from address books or to delete contacts from your account altogether, depending on the program action being performed or reached.

Use cases

Some examples of how you might want to use the remove contact node:

• Removing contacts from an address book - This is useful if you want to automatically unsubscribe contacts from your regular newsletter series address book as they approach a renewal period, in order to send them targeted renewal-focused emails instead. 
• Deleting contacts from your account - In the case of deleting from your account, this is useful if you want to automate deletion of contacts after they've performed an action that exercises their 'right to be forgotten', in accordance with GDPR.
  

  For more information on contacts' 'right to be forgotten' check out the article, How to process a Right to be Forgotten request.

Remove contacts from address books

To configure the remove contact node to remove contacts from address books:

1. Drag the remove contact node from the side panel and drop it onto the canvas.
2. Attach the required action node to the remove contact node.
3. Select the remove contact node to open the configuration panel.
4. Choose Removed from the selected address books.

   

5. Use Select Address Book to choose an address book.
   

   If you need to add additional address books you can use Select More after adding the first address book. Address books can also be removed from the list by selecting the X button.

   
6. To save the configuration settings, select Apply.

Remove contacts from your account

To configure the remove contact node to remove contacts from your account:

1. Drag the remove contact node from the side panel and drop it onto the canvas.
2. Attach the required action node to the remove contact node.
3. Select the remove contact node to open the configuration panel.
4. Choose Delete from your account.
   
5. Select Delete from account.
6. Read the settings and select the check boxes to confirm you understand that: 
   • Deleted contacts will be removed from the address books they're currently in.
   • Undeleting contacts will not put them back in the address books they were in.
   • Deleted contacts are not unsubscribed, and that if they are re-added to your account they may receive campaigns. (If contacts do not want to receive campaigns, you should unsubscribe them instead.)
     

     Deleted contacts will be moved to the recycle bin for 30 days. After 30 days, their data will be permanently removed.

     
7. Select Apply.
8. To save the configuration settings, select Apply.