Add the Chat widget to a page or form

Learn to add the Chat widget embed code to your page in Pages and forms.

Overview

Copy and paste the auto-generated code to your page's tracking code input box to make the Chat widget show on your website. Your visitors can then use the widget to get on-the-spot help from your agents.

Adding the Chat widget to a page or form

To add the chat widget to a page or form:

1: Copy the widget code

  1. Go to Chat > Settings > Account > Chat settings.
  2. Select View code.
  3. Copy the widget code to your clipboard.view-code.png

2: Add the Chat widget code to your page

  1. Go to Pages and forms and create or edit a page.
  2. Select Utilities > Add tracking code.
  3. Select + Add tracking code and select Other.
  4. Paste the widget code into the Other tracking code box.tracking-code.PNG

Step 3: Publish your page

Go to step 3.1 if you are publishing for the first time, or 3.2 if you are republishing a page.

  1. Publishing for the first time:
    i. Select Create a link.
    ii. Select Publish.
  2. Republishing a page:
    Select Republish.

That's it! Visit your page to see Chat in action.

Next steps

Did you find this article helpful?

Can we help?

Thanks for using Dotdigital. If you need more help or support, then contact our support team.