Add the Chat widget to an Engagement Cloud page

Learn to add the Chat widget embed code to your Engagement Cloud page in Pages and forms.

Overview

Copy and paste the auto-generated code to your page's tracking code input box to make the Chat widget show on your website. Your visitors can then use the widget to get on-the-spot help from your agents.

Adding the Chat widget to an Engagement Cloud page

To add the chat widget to an Engagement Cloud page using Pages and forms:

Step 1: Copy the widget code

  1. Go to ChatSettings > Account > Chat settings.
  2. Click View code.
  3. Copy the widget code to your clipboard.

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Copying the chat widget code

Step 2: Add the Chat widget code to your page

  1. Go to Pages and forms and create or edit a page.
  2. Click Utilities > Add tracking code.
  3. Click + Add tracking code and select Other.
  4. Paste the widget code into the Other tracking code box.

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Adding the chat widget code to a page

Step 3: Publish your page

Go to step 3.1 if you are publishing for the first time, or 3.2 if you are republishing a page.

  1. Publishing for the first time:
    i. Click Create a link.
    ii. Click Publish.
  2. Republishing a page:
    Click Republish.

chat-publishing-page.png

Publishing your page in Pages and forms

 That's it! Visit your page to see Chat in action. 

Next steps

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