Remove agents from your team

Learn to remove agents from your existing Chat team.


If your Chat team is getting too big or members have moved on, then it's time to remove some agents.

Before you start

You must be a Chat admin to remove agents from your team.

To learn more, check out Roles and permissions of Chat

Removing agents from your team

To remove agents from your Chat team:

  1. Go to Chat > Settings in Engagement Cloud.
  2. Select your team name tab.
  3. Under Team agents, select + Choose agents.
  4. Select the red x next to the agent's email address to remove them.
  5. Once complete, select the X in the top-right to go back to your Chat settings.

See also

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