Auto-responder reports

Learn to view the reports of your SMS auto-responders.

Overview

The auto-responder reports show you all the responses received by your auto-responder. You can use it to review responses, pick competition winners, and more.

Viewing the auto-responder reports

To find the auto-responder reports:

  1. Go to SMS > Reporting > Auto-responder campaigns.
  2. Select the auto-responder you want to see reports for.

Managing the data you see

Use the dashboard controls to control the data you see. Learn to set your date range to view your results across different time periods.

Setting the date range
Use the date range control to make sure you only see the data you need.

To set a date range:

  1. Select the date range control in the top-right
  2. Select the current time frame (by default this is Last 7 days)
    Choose either:
    Selection Options
    Predefined date range options
    • Today
    • Yesterday
    • Last 7 days
    • Last week
    • This month
    • Last month
    • Last 30 days
    • All time
    Custom date range Choose your from (start) and to (end) date
  3. Select Apply.

 Filter responses

Use the filter to either show all responses or to show only the first responses.

Top tip

Showing only the first response is essential when running competitions where only one entry per phone number is allowed.

To filter your responses:

  1. On your Responder report page, select Filter.
  2. Under Responses to show, choose to either Show all responses or Only show first responses.
  3. Select Apply.

 

Did you find this article helpful?

Can we help?

Thanks for using Engagement Cloud. If you need more help or support, then contact our support team.