View your ecommerce orders

Learn to use the orders page to see valuable information about your store's order. 


The order screen lets you drill down and understand the data around your store's orders. We split the orders screen into two sections: reporting tiles and an itemized order table.

Finding the orders page

To view your orders, go to Ecommerce > Orders.

Setting the date range

To set your date range:

  1. Select Date range.
  2. From the side panel, select the date range drop-down menu, and choose the time frame you want to see data within.
    The options for date range are Today, Yesterday, This week, Last week, This month, Last month, This year, Last year, and All time. By default, All time is selected.
  3. Select Apply.

No data when filtering for today

Currently, if you filter for today, you won't see any order data. This is due to a slight delay while processing the exchange rate and converting orders into the base currency. We recommend viewing order data on the following day using the filter Yesterday.

Reporting tiles

The orders page has three reporting tiles: total revenue, average order value (AOV), and total orders. Each tile is interactive, and you can select them for further insights.

To learn more about these drill-down reports, check out the article Ecommerce reports.

Orders table

The order table shows an itemized list of your orders within the determined date range. By default, the table has six columns:

To learn how to choose what columns you see, check out Table display settings
  • Order ID
    The ID of the order.
  • Email
    The buyer's email address.
  • Items
    The number of items in the order.
  • Order total
    The total cost of the order.
  • Order date
    The date the customer made the order.
  • Details
    A link to view additional order information.


Searching for an order

To search for an order, enter the order ID into the search box at the top of the table.


Table display settings

The table display settings let you sort the table and choose what information you want to see.


To use the table display settings:

  1. Select Display at the top-right of the table.
  2. Under the heading Sort by, use the drop-down menu to choose a sort order.
    The sorting options are Order date (ascending) or Order date (decending).
  3. Under the heading Visible columns, clear the check box for any data items you don’t want to see. To see all, select Select all.
    The data items options are Details, Email, Items, Order date, Order ID, and Order total.
  4. Select Apply.

Viewing additional order information

To view more details about a particular order in the order table, select the Details icon of that order row within the orders table. The details icon opens a side panel showing you everything about the order.

  • Order ID
  • Customer
  • Purchase date
  • Status
  • Currency
  • Order items
  • Cart total
  • Discount amount
  • Shipping cost
  • Total cost


See also

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