Using an SMS from name

Learn about SMS from names and how to change the default, create, edit, or delete one.

Overview

The SMS From name is a word or name to define your sending identity. If you choose an SMS From name, such as Mycompany, contacts see your message arrive from that chosen name instead of a phone number - however, this does depend on the country you send the campaign to.

If you want your contacts to receive direct replies, contact us to assign a phone number to your Dotdigital account.

Your company name is your default SMS From name. You can have more than one From name, and any newly created From names can be set as your default.

If you have picked one or multiple phone numbers to route replies through, these appear in your list of from names, and you can select any of these as your default from name. You can’t edit or delete these numbers.

Before you start

Things you need to know:

  • Contacts can't reply to your From name because it's a word instead of a phone number.
  • If you’re sending marketing messages, most countries require that you include an opt-out option.
  • To meet network requirements, SMS from names can be a minimum of 3 and a maximum of 11 mixed alphanumeric characters and numbers and can’t contain a space. SMS from names can’t be made completely of numbers.

Create an SMS from name

To create an SMS from name:

  1. Go to SMS > Campaigns > SMS from names.
  2. Select New from name.
  3. Enter a new from name.
  4. Select Add from name.

    There’s a list of blocked from names that you can't use. If you try to use a from name that's blocked, you get a warning notification. If you're having trouble adding your company name as your from name, contact your account manager.

Edit an SMS from name

To edit an SMS from name:

  1. Go to SMS > Campaigns > SMS from names.
  2. In the Edit column, select the Pencil icon in the same row as the from name you want to edit.
  3. In the Edit from name modal, enter the from name you want to use.

    There’s a list of blocked from names that you can't use. If you try to use a from name that's blocked, you get a warning notification. If you're having trouble adding your company name as your from name, contact your account manager.

  4. Select Save.

Delete an SMS from name

To delete an SMS from name:

  1. Go to SMS > Campaigns > SMS from names.
  2. In the Delete column, select the Delete icon in the same row as the from name you want to delete.
  3. In the Confirm delete modal, select Delete.

Change your default SMS from name

To change your default SMS from name:

  1. Go to the Channel menu and select SMS.
  2. Go to Campaigns > SMS from names.
  3. In the Default column, select the Default option that’s in the same row as the from name you want to set as the default.

See also

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