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Process a request to access personal information
Process a request to access personal information

If a contact asks to see all the data you store on them, then our platform lets you process this efficiently.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

You must export a contact's data from every area of the platform:


Export contact data

To export contact data:

  1. Go to Audience > Contacts and find the contact you want to export.

    Use the search field to do this quickly.

  2. Select the email address or mobile number of the contact.

  3. Expand the CONTACT ACTIONS drop-down menu and select Export this contact.

  4. On the Exports page, wait for the export to complete, and then select Download.

    This downloads a zip file of the contact's data to your computer. The zip file contains a CSV of the contact's data plus all insight data as individual JSON files.

  5. Send this data to your contact.


Export Surveys, pages, and forms contact data

  1. Go to Analytics > Reports, expand the MORE REPORTS drop-down menu and select Pages and forms.

  2. For every form with responses, select the Form responses number.

  3. On the reporting page, select the Responses tab.

  4. Select Export to CSV.

    This exports all responses from all customers.

  5. Open the CSV file, filter by the contact’s name, email address or mobile number, and then copy the only that contact’s data into a blank file.

  6. Send the new file you created to the contact.

    Do not send the original CSV file with all the form's data.

  7. Repeat this process for every form with responses.


Export transactional email contact data

  1. Go to Analytics > Dashboards, expand the MORE DASHBOARDS drop-down menu and select Transactional email.

  2. Expand the Export drop-down menu, and select Export.

  3. On the Exports page, wait for the export to complete, then select Download to download all your transactional email data.

  4. Open the CSV file, filter by the contact and then copy and paste only the data belonging to that contact into a new file.

  5. Send the new file to the contact.

    Do not send the original CSV file with all the survey's data.

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