Before you start
Things you need to know:
Regulation compliance
When a contact asks you for the information you hold on them, it's called a Subject Access Request (SAR). This export action enables you to more fully comply with this request.
In order to fully comply, remember that you still need to separately export any information that you may hold on a contact in other platform areas.
Export a single contact
To export a contact on the Single customer view:
Go to Audience > Contacts.
Find and select the contact you want to export.
On the Single customer view, expand the CONTACT ACTIONS drop-down menu.
Select Export this contact.
Once the contact finishes exporting, select Download to download the contact zip file to your local computer.
Unzip the folder to view the exported data.
The zip file contains a CSV file with all of the contact's information held in contact data fields, and any Insight data held on the contact is contained in separate files in JSON (a file per collection).
As with bulk exports, individual contact exports are kept in Exports for 7 days.
Export all of your contacts
To export all of your contacts from your account:
Go to Audience > Contacts.
Expand the EXPORT drop-down menu and select Export all.
Select Download on the Exports screen, your export is created for you in a CSV file (this may take time to complete). This area also shows you who has requested an export under the Requested by column.
Your CSV file is then downloaded, ensuring you have all of your contacts from your database.
Export all contacts in a list
Alternatively, you can also export all contacts in a specific list.
To do this:
Go to Audience > Lists.
Select the list you want to export.
Expand the EXPORT drop-down menu and select Export all.
Downloading exports at a later date
If you don't download your exported contacts there and then, you can always do so later. To do this, expand the User menu and go to Settings > General > Exports. Your file is listed there for up to 7 days with the date and time it was requested.