Learn how to export contacts from different areas of your account and understand what to expect from each export file.
Before you start
Things you need to know:
Regulation compliance
When a contact asks you for the information you hold on them, it's called a Subject Access Request (SAR). This export action helps you comply with this request.
To fully comply, remember to separately export any information you may hold on a contact in other platform areas.
Export a single contact
To export a contact on the Single customer view:
Go to Audience > Contacts.
Find and select the contact you want to export.
On the Single customer view, expand the CONTACT ACTIONS drop-down menu.
Select Export this contact.
Once the contact finishes exporting, select Download to download the contact zip file to your local computer.
Unzip the folder to view the exported data.
The zip file contains a CSV file with all of the contact's information held in contact data fields, and any Insight data held on the contact is contained in separate files in JSON format (a file per collection).
Individual contact exports are kept in Exports for 7 days.
Export all of your contacts
To export all of your contacts from your account:
Go to Audience > Contacts.
Expand the EXPORT drop-down menu and select Export all.
Select Download on the Exports screen. Your export is created in a CSV file, which may take time to complete. The Exports screen shows you who requested an export under the Requested by column.
Your CSV file downloads with all contacts from your database.
Export all contacts in a specific list
Alternatively, you can export all contacts in a list.
To do this:
Go to Audience > Lists.
Select the list you want to export.
Expand the EXPORT drop-down menu and select Export all.
Download exports at a later date
If you don't download your exported contacts there and then, you can always do so later. To do this, expand the User menu and go to Settings > General > Exports. Your file is listed there for up to 7 days with the date and time it was requested.
Export contacts from an automation program
You can export contacts who reach an exit node in your program.
Before you start:
Create an empty contact list to export the contacts from the program.
Go to Audience > Lists and create a new list.
If your program has more than one exit node, you must select which node to export contacts from.
To export contacts who exited an automation program:
Open your program.
Select the Contacts icon in the bottom-right corner of the selected Exit program node.
Select the contacts that exited the program from the drop-down menu, then select More actions > Add contacts to a new list.
Select a list where you want to export the contacts, then select ADD CONTACTS.
Go to Audience > Lists, find the new list, and export it as described in Export all contacts in a specific list.