What's new
Chat
- Start automatically and promptly requesting an email address in-chat with in-app email address request.
- You can now verify a customer is exactly who they say they are with email address verification.
Email campaigns
- Reviewing the performance of your campaigns is now easier than ever. The campaign comparison table lets you visually compare your campaigns' performance side-by-side.
Magento 2
- You can now change product image sizes in Magento 2, so you can make your products look great on all devices.
Product recommendations
- We've taken product recommendations to the next level:
- You'll notice improved usability of the recommendation builder.
- You can now create a product recommendation based on phases in the customer journey, or specifically to put on your website.
- And we’re introducing the affinity score. A measure of how much a product fits the needs of a customer.
SMS
- We’ve added a premium messaging wallet feature, so you can lock in better rates for your SMS and WhatsApp message sends.
Microsoft Dynamics
- We've added some new Microsoft Dynamics servers and a new sync engine. If you're a Microsoft Dynamics user, you must add a new IP address to your allow list.
- For Europe (region 1)
168.61.83.197 - For North America (region 2)
20.190.237.249 - For Asia Pacific (region 3)
104.210.65.149
- For Europe (region 1)
To learn more, check out the full allow list.