Learn what each contact suppression reason means and what causes a contact suppression.
Your email contacts can be suppressed for different reasons. Suppressions can happen intentionally or unintentionally. Each suppression is labelled with a reason, and in this article, we’ll tell you what each reason means.
View a suppressed contact’s suppression reason
Go to Email > Contacts > Suppressed contacts to access contact suppressions in your account. The suppression reasons are located under the Reasons suppressed column.
|Suppression type||Reason for suppression|
The contact's email address is temporarily unreachable:
The contact's email address is permanently unreachable:
The contact is unsubscribed from your email campaigns:
|Suppressed by you||You or a managed user suppressed the contact in your account.
|ISP complaint||The contact marked your email campaign as spam.|
|Mail block||The contact's email provider doesn't want to process email campaigns from you, likely because of the attachments in your campaigns.|
|Direct complaints||The contact made a direct complaint to us, and we suppressed this contact in your address books.|