Using Email2SMS sends and reporting

Learn how to use Email2SMS and check your reporting.


You can use Email2SMS to send SMS messages using your email. Most users use Email2SMS for transactional messages. Therefore, it’s a handy way to start using SMS with your email-only software.

Before you start

Things you need to do before you start:

  • Review the SMS regulations and requirements for each of the countries you are sending your SMS messages to.
  • Enable SMS pay-as-you-go on your Engagement Cloud account or have an available SMS credit balance.

    To learn how to set up SMS pay-as-you-go, check out Understand SMS pay-as-you-go and spend limit.

Send Email2SMS

To send Email2SMS:

Step 1: Register for Email2SMS

To register for Email2SMS, contact your account manager or our support team. For security reasons, we require a list of email addresses that you want to send from.

Step 2: Authorise your Email2SMS emails

After we register you for Email2SMS, we send you a one-time code. You must use this code in your email subject line to authorise your Email2SMS communications. Make sure the code is prefixed with ACC=. For example, your subject line should look like this:

ACC=Your Email2SMS secret code here

Using additional subject line options and values

You can add additional options and values to the subject line of your email message. You must format the subject line option and value as Option=Value:

Option Value More info
ACC Insert your Email2SMS secret code.

This option and value is required. Your email message is ignored if this isn't included in your email subject line.

For more information about Email2SMS secret codes, see Step 2.

COUNTRYCODE Insert a two-character country code. Add this option and value if you are using a locally formatted phone number in your To email address. For example, GB for Great Britain.

For more information about two-character country code, check out List of ISO 3166 country codes.

ORIGINATOR Insert any of the registered phone numbers, short codes, or company names that are registered in your Engagement Cloud account. This option and value is optional. If you don't specify an originator, the default From originator is used.

For multiple options and values, separate them with a number sign (#). For example, ACC=1234#COUNTRYCODE=GB#ORIGINATOR=ACME.

Step 3: Address your email to send an SMS message

Email2SMS uses an email address to specify the phone number to send the SMS message to. For example:

The phone number can be in international or local format. For example, 447123123123 is international format for the UK. If you use a local format, you must specify the country code using the COUNTRYCODE option and value. For example, Great Britain is GB.

For more information about two-character country codes, check out List of ISO 3166 country codes.

Step 4: Create your message

Enter the message you want to send in the body of your email. End your message with #end# to prevent any email footers from showing in the SMS message.

Email content restrictions

There are some email content restrictions you must follow:

    • You can’t send an empty email message.
    • Your email message must not be more than 10 SMS segments.

      To learn more about SMS segments, check out SMS message length and Unicode.

Once complete, send your message.

Using Email2SMS reporting

To view your Email2SMS reporting, go to SMS > Reporting > Single sends.

Trouble seeing a send report

If you can’t see your send report, there’s some things you can do:

  • Check to see if your email address and subject line are formatted correctly.

    To learn more about formatting, check out Step 2 and Step 3.

  • Make sure you’re sending from an email address that’s registered for Email2SMS.

    To learn more about registering an email address, check out Step 1.

See also

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