Synchronise contacts and behavioural segments from Nosto to Dotdigital

Learn how to synchronise Nosto behavioural data and new contacts from pop-overs to Dotdigital.

Overview

The integration between Nosto and Dotdigital can synchronise your Nosto segments to a Dotdigital contact data field. The integration creates a new data field against your contacts which holds the names of any Nosto segments a contact belongs to.

To learn more about Nosto segments, check out Nosto's support documentation.

You can use Nosto's behavioural data to create segments within Dotdigital for targeted sending, or to power dynamic content in your email campaigns.

To learn more, check out the articles Create a segment and Using the dynamic content block.

You can also choose to have contact email addresses collected through a Nosto onsite pop-over imported directly into a Dotdigital address book.

Before you start

Things you need to know:

  • You need an active Nosto account
  • You must create an API user in Dotdigital, as you need to add these credentials in Nosto to enable the integration. You need to be a Dotdigital user who is either an account owner, or has the Can manage account permission enabled to create and view API users.

    To learn more, check out the articles Getting started with the API and Restrict and grant user access permissions.

Turn on behavioural data sync in Nosto

To enable the synchronisation of your Nosto behavioural segment data to your Dotdigital account:

  1. In Nosto, Go to Settings > Integrations.
    Integrations_DDG.png
  2. For Dotdigital, select Integrate.
  3. Enter your API user credentials from your Dotdigital account.
    API_creds_sync.png

    Find your API user in Dotdigital under Settings Access > API users. You must be the account owner or a managed user with the Can manage account permission to view the Access area.

  4. Switch the Enable Daily Segment Sync toggle to ON.
    enable_sync.png
  5. Select Submit.

The integration updates all contacts in Dotdigital who are matched in Nosto by email address, and creates new Dotdigital contacts for those who only currently exist in Nosto.

Synchronise individual Nosto segments to Dotdigital

To synchronise a particular Nosto segment to Dotdigital:

  1. In Nosto, go to Segmentation & Insights > Segments.
  2. Select the edit segment icon. This opens the synchronisation menu.
    nosto_segments.png
  3. Find Dotdigital and set the Synchronise this segment toggle to On.
  4. Select Save.
    This synchronises the segment into Dotdigital.
    sync_to_ddg.png

    The data sync happens twice a day at 2:47 AM and PM.

During synchronisation, Nosto creates a Contact data field called NOSTOSEGMENT in Dotdigital. The data field is populated with the value of the Nosto segment names that a contact belongs to. Multiple values are separated by a pipe character.data_field_example.png

Synchronise email contacts from Nosto pop-ups

If you’re using Nosto onsite pop-ups to collect email addresses, you can choose to sync the email addresses you collect to Dotdigital.

To do this:

If you have already enabled the integration for Dotdigital, you can skip to step 5.

  1. In Nosto, go to Settings > Integrations.
  2. For Dotdigital, select Integrate.
  3. Enter your API user credentials from your Dotdigital account.

    Your API user information can be found in Dotdigital under Settings > Access > API users. You must be the account owner or a managed user with the Can manage account permission to view the Access area.

  4. Select Submit.
  5. Go to Tools > Emails > Email Export tab.
  6. Select Dotdigital.
    nosto_email_export.png
  7. Under Schedule, expand the How often to sync drop-down menu to define the frequency of the data sync. You can either export a one-off batch or set up a daily or weekly schedule.
    schedule.png
  8. Under Source, expand the Selected campaigns drop-down menu and select your pop-up campaign.
    source.png
  9. Expand the drop-down menu to select the Dotdigital address book that you want to add the contacts to.
  10. Select Save.

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