Sometimes, a form or survey appears to work correctly but doesn’t save responses or trigger expected actions like enrolments or notifications. Learn about common causes for such behaviour and how to resolve them.
Before you start
You need edit access to the page or form in your Dotdigital account.
Checklist for common issues
1. Republish after making changes
Saving a page or form does not make changes live.
After editing, select REPUBLISH to push updates.
Learn more in Republish a page or form.
2. Use the correct submit button
Forms must use an Action button such as Submit, Next, or Back to record responses.
A regular Button block only links to another page and does not submit data.
If you used a regular button:
Replace it with an Action button.
Republish the page.
Learn more in Form: Add action buttons to your pages and forms.
3. Are submit actions configured correctly?
If you expect notifications or enrolments, go to your form and select FORM OPTIONS > Submit actions and review the settings.
Learn more in Set up submit actions, email alerts, and submit settings.
Program enrollment actions added to a form after initial publication will only affect submissions made post-update. Earlier responses do not retroactively trigger enrollment.
4. Does your form include an Email field?
To link responses to contacts, add an Email question to your form. Without it, responses appear as anonymous IDs in reports.
Learn more in Assign data fields to your form blocks.
5. Have you mapped responses to contact data fields?
Assign data fields to form blocks to save answers to contact records.
Learn more in Assign data fields to your form blocks.
6. Still not seeing responses?
Use the Survey, pages, and forms reports to confirm submissions.
If you're using a signup form, review the Signup form failures report for rejected entries.
Learn more in Survey, pages, and forms reports.
Best practices
Always test your form after publishing.
Republish after every edit.
Use Action buttons for submission.
Include an Email field for attribution.
Map fields for better reporting and segmentation.