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Set your chat status to available or away
Set your chat status to available or away

Set your chat status to away to stop being allocated new chats when you're not there.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

Set your chat status to away to prevent being assigned new chats while away from your computer, such as during coffee breaks or brief absences. Once you return, update your status to available to continue chatting with customers.


Set your status as available or away

To set your chat status to either available or away:

  1. Go to Chat.

  2. Switch the Chat status toggle in the top-right of the page to Available or Away.

That's it! Your status remains until you change it back.

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