Set your chat status to away to prevent being assigned new chats while away from your computer, such as during coffee breaks or brief absences. Once you return, update your status to available to continue chatting with customers.
Set your status as available or away
To set your chat status to either available or away:
Go to Chat.
Switch the Chat status toggle in the top right of the page to Available or Away.
That's it! Your status remains until you change it back.