You must verify your account within 30 days of creation, or Meta may deactivate it. Verification can take up to 30 days. Dotdigital isn't responsible for account verification.
Before you start
Things you need to know:
You must be an admin of your WhatsApp Business Manager account.
Be ready to provide copies of business documents with your Business Legal Name, Address, and Phone Number.
Learn more in Meta’s article Upload official documents to verify your business.
Verify your account
In your WhatsApp Business Manager account, go to Business settings > Security Center.
In Business Verification, select Start Verification.
Select your organization's registered country.
Enter your Business Legal Name, Address, Phone Number, and Website. Ensure this information matches supporting documents.
Choose a verification method. Options: Email, Phone call, Text message (SMS), or Domain verification.
Submit your supporting documents, for example, Certificate of Incorporation, Business License, Bank Account Statement. Learn more.
Confirm your contact method and enter the received verification code.
Meta reviews your documents and sends a confirmation email when they verify your business. You can check your verification status in the Security Centre. After verification, check your messaging limit before sending your first campaign. If your verification is rejected, make the necessary changes and resubmit for verification.
Avoid common business verification issues
Business verification is often rejected for these common reasons:
Company details don't match supporting documents
The information you enter in the verification form must exactly match your supporting documents, such as bank statements or articles of incorporation.
For example, if you enter "Dotdigital LLC" but your documents say "The Dotdigital LLC," Meta rejects the application. The same applies to addresses and other details.
Phone number verification lacks proof
If you're verifying your company's phone number, you need to provide proof that the number belongs to your company. For example, a utility bill that includes the phone number.