Introducing: New Dotdigital
Discover our new user interface and streamline with unified contacts.
By Gareth and 1 other2 authors16 articles
Navigation guide for the new DotdigitalLocate Dotdigital's platform areas and features in the new navigation layout.
Understand unified contactsProvide personalised experiences, improve customer service, and cultivate long-lasting relationships with your contacts.
Understand contact and channel suppressionsA contact can have an email address, mobile number, or both, stored against them. These methods of communication are called channels.
Explore the new Dotdigital with the updated APIMake the most of Dotdigital's powerful new features.
Add or import unified contactsAdd an individual contact or import multiple contacts.
Send email with unified contactsLearn what's new with sending email.
Send SMS with unified contactsSending SMS campaigns with unified contacts is just as easy as before.
Surveys, pages, and forms with unified contactsCapture leads and promote products, services or upcoming events.
Suppress unified contactsPrevent contacts from receiving marketing through email, SMS or both.
Segments with unified contactsInclude SMS engagement, mobile number country, and channel status in your rules.
Import Insight data for unified contactsOrders, web behaviour data, consent information, and more.
Merging SMS and Email contacts into unified contactsIf you've been using both SMS and Email with Dotdigital, then your contacts will be separated by channel.
Scenario 1: SMS and email contacts using broadcast SMS campaigns and SMS in automationsFor accounts that both send broadcast SMS campaigns and use SMS in automations.
Scenario 2: SMS and email contacts using SMS campaigns but not SMS automationsFor accounts that use SMS and email, and send broadcast SMS campaigns, but do not use SMS in automations.
Scenario 3: Sending to email contacts, while collecting SMS data outside of DotdigitalFor accounts that exclusively send emails and collect mobile numbers outside Dotdigital, with the idea of using them in the future.
Scenario 4: Using send SMS action node in live programsIf you're using the Send SMS action node in any live programs, you must replace these nodes with new SMS campaign actions.