Secure your account with two-factor authentication

Learn how set up two-factor authentication and secure your account.

Overview

Two-factor authentication is an extra layer of security we use to make sure that anyone trying to access an account is who they say they are. After you enter your username and password, we send you a text message containing a unique one-time authentication passcode. You must then enter the passcode into the app to verify your identity.

We ask for two-factor authentication when you:

  • Log in to your account from a device or a browser that has not been used before.
  • Export contact data.

Before you start

Things you need to know:

  • You must be an account owner to set up two-factor authentication for the account.

Set up two-factor authentication (account owner)

To set up two-factor authentication on your account:

  1. Go to Settings > Account.
  2. Select the Account settings tab.
  3. Under the heading Security, select the Two-factor authentication check box.
    2fa-check-box.png
  4. Enter the mobile number that you want us to send your passcodes to. set-up-two-factor-authentication.png
  5. Select Save Settings.
    To verify your mobile number, we send you an SMS to confirm the change.

Set up two-factor authentication (user)

Users that are not the account owner can set up two-factor authentication by simply adding their mobile number to their profile.

To set up two-factor authentication as a user:

  1. Select your profile icon from the top right of the page.
  2. Select the edit button.
  3. Enter the mobile number that you want us to send your passcodes to.
    edit-profile.png
  4. Select SAVE.
    To verify your mobile number, we send you an SMS to confirm the change.

Turn off two-factor authentication

To turn off two-factor authentication, you must contact the support team

Log in using two-factor authentication

To log in using two-factor authentication:

  1. Go to the Login page.  
  2. Enter your email address and password.
    Once you've successfully entered your details, we send an authentication passcode to your registered mobile phone number.
  3. In the authentication code box, enter your unique authentication passcode.
    This same process also happens when attempting to export contact data.

Not receiving the verification SMS

If you don't receive your verification SMS, try restarting your device. This can prompt the message to be delivered to you. If that doesn't do the trick, you can contact our Support team.

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