Transfer a chat to another agent

Learn to transfer your chat session to another chat agent.

Overview

If you've got a question that's better suited to one of your other agents, transfer the chat session to them so they can complete the chat quickly.

Transfering a chat to another agent

To transfer a chat to another agent:

  1. On the chat interface, click the chat session you want to transfer – this opens the chat window.
  2. Click Transfer chat.
  3. Click the name of the agent you are transferring to. The chat transfers instantly.

See also

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