Transfer a chat to another agent

Learn to transfer your chat session to another chat agent.


If you've got a question that's better suited to one of your other agents, transfer the chat session to them so they can complete the chat quickly.

Transfering a chat to another agent

To transfer a chat to another agent:

  1. On the chat interface, click the chat session you want to transfer – this opens the chat window.
  2. Click Transfer chat.
  3. Click the name of the agent you are transferring to. The chat transfers instantly.

See also

Did you find this article helpful?

Can we help?

Thanks for using Engagement Cloud. If you need more help or support, then contact our support team.