Learn to transfer your chat session to another chat agent.
If you've got a question that's better suited to one of your other agents, transfer the chat session to them so they can complete the chat quickly.
Transfering a chat to another agent
To transfer a chat to another agent:
- On the chat interface, click the chat session you want to transfer – this opens the chat window.
- Click Transfer chat.
- Click the name of the agent you are transferring to. The chat transfers instantly.