View the message history of a Chat contact

Learn to view the message history of a Chat contact.

Overview

If a contact has previous Chat sessions linked to them, you can view their message history from within the Chat interface. The message history lets you see all the chats, past and present, from your contact.

Anonymous contacts

First-time contacts and contacts with no data linked to them are known as anonymous contacts and have no chat history.

Viewing the message history of a Chat contact

To view the message history of a contact:

  1. On the chat interface, click the chat session of the contact you want to view the history of – this opens the chat window.
  2. Click the Contact actions drop-down menu in the right column of the Chat window.
  3. Click View history.

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Viewing a chat visitor's message history

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