Understanding the program reports

Learn how to use the program reports to keep track of and understand how your programs are functioning.

Overview

The program reports page gives you the latest information about how your programs are performing. The program reports page shows you:

  • Added to address book
  • Removed from address book
  • Reached end nodes
  • Reached exit condition
  • Removed manually
  • Unsubscribed
  • Added to program
  • Deleted from account
  • Entered program
  • Updated
  • Date modified
  • Extension executed
  • Program id
  • Last run date
  • Last modified by
  • Campaign sent
  • SMS sent
  • Program name

Finding the program reports

To get to the program reports, go to Email > Reporting > Program reports.

Changing the information you see

The program reports display settings let you sort the table and choose what information you want to see.

To use the table display settings:

  1. On Program reports, select Display at the top-right of the table.
  2. Under the heading Sort by, use the drop-down menu to choose a sort order.
    The sorting options are Last run data, Program ID, Program name, Entered program, Campaign send, Added to address book, Updated, Added to program, Reached end nodes, Reached exit conditions. All options are available as either ascending or descending view.
  3. Under the heading Visible columns, clear the check box of any data items you don’t want to see. To see all, select Select all.

    The data options are:

    • Added to address book
    • Removed from address book
    • Reached end nodes
    • Reached exit condition
    • Removed manually
    • Unsubscribed
    • Added to program
    • Deleted from account
    • Entered program
    • Updated
    • Date modified
    • Extension executed
    • Program id
    • Last run date
    • Last modified by
    • Campaign sent
    • SMS sent
    • Program name
  4. Select Apply.

Setting the date range

There are two options for setting a date range for your program reports: choose a pre-defined date range or set a custom date range.

To set your date range:

  1. On Program reports, select Date range from the top-right of the page.
  2. From the side panel, choose either Pre-defined date range or Custom date range.
  3. Depending on your choice in step 2, go to STEP 3A for pre-defined date range or STEP 3B for custom date range.

    3A. For pre-defined date range, select the date range drop-down menu, and choose the time frame you want to see data within.

    The options for pre-defined date range are Today, Yesterday, This week, Last week, This month, Last month, This year, Last year, All time. By default, This week is selected.

    3.B. For custom date-range, select the date picker to choose your Start date and End date.

  4. Select Apply.

Searching for a program

To search for a program, enter the program name into the search box at the top of the table.

Changing the sort order

You can change the sort order of the program reports table for any of the information columns.

Sortable table titles appear in blue and look like links. To change the sort order, select the title you want to sort by. An arrow appears next to the title to show whether you are sorting by descending () or ascending ().

You can also change the table sort order using the table display settings.
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