Set your chat status to available or away

Learn to change your chat agent status to either available or away.


Set your chat status to away to stop getting allocated new chats when you're not at your computer. You might do this when you go on a coffee break or leave your computer for any length of time. Once you return, make yourself available again, and you're ready to get back to chatting.

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Set your status as available or away

To set your chat status to either available or away:

  1. Go to Chat.
  2. Select your profile picture in the top right.

  3. For Chat availability, select either Available or Away.
    If you don't see this option, make sure you’re in the Chat channel.
  4. Select Close to save your status and go back to Chat.

That's it! Your status remains until you change it back.

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