The team name is displayed at the top of the chat widget and is visible to your visitors, choosing a name that creates a positive and lasting impression is important.
Before you start
Things you need to know:
You must be a Chat admin to edit your team name. Learn more in Roles and permissions of Chat
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Edit your team name
Expand the User menu, then go to Settings > Chat > Chat settings.
Select your team name tab.
For Team name, enter your new team name in the box.
Select SAVE.