Export a contact and their chat history

Learn to export a contact's information and their chat history in the Engagement Cloud.

Overview

When you export a contact, you download a zip file containing two files: a CSV file containing the contact's information and a JSON file of their chat history.

Exporting a contact and their chat history

To export a contact’s information and message history:

  1. On the chat interface, click the chat session of the contact you want to export – this opens the chat window.
  2. Click the Contact actions drop-down menu in the right column of the chat window.
  3. Click Export contact, and wait on the Exports page until the status changes to Finished.
  4. Click Download — a zip file downloads to your local machine containing two files: the contact's information in CSV and their message history in JSON.
  5. Unzip the file to access either of the files.

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Exporting a chat visitor's contact information and message history

 

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