In Dotdigital, go to Chat from the left side menu.
On the chat interface, select the chat session you want to complete – this opens the chat window.
Select the COMPLETE in the top right of the chat window.
Select Complete chat.
You've now completed the chat. If you need to find it later, use the chat filter to view your Completed chats queue.
Chat auto-completion
By default, chat conversations are automatically completed after seven days of inactivity. This means that the chat has had no incoming or outgoing messages in that time.
It’s possible to change this inactivity period if you want to. The time period for auto-completion can be edited for each of your chat teams individually.
To do this:
Expand the User menu and go to Settings > Chat > Chat settings.
Select the team name that you want to edit the inactivity period for.
Under Overview, expand the Complete inactive chats after drop-down menu and select the time period you want:
7 days (Default)
14 days
30 days
Select SAVE.