You may have purchased some additional products or services and need to activate these in your Dotdigital account. We've arranged the items in alphabetical order to help you find what you need.
If you can't find what you're looking for, or need any further help relating to Dotdigital account packages, products or services, contact your Customer Success representative.
A
Item | Description |
Abandoned cart | For set up instructions, check out Set up abandoned carts. |
Additional alias credit
Additional alias | To learn more about email aliases, check out Purchasing an alias for a domain already in your account.
You won't be able to send from a newly purchased alias until 30 minutes after creation.
If the domain you're purchasing your additional alias for doesn't appear in your account, contact Support. |
Additional API calls | Your API limit has now been updated as per your service agreement. |
Admin console | Your admin console has been added to your account. If you need help with using the admin console, contact your Customer Success representative. |
Advanced personalisation | Advanced personalisation is now active on your account. To learn more, check out the Liquid section of the Help Centre. |
Annual Value Plan | Your Annual Value Plan is active on your account. To see your email sends allowance, expand the User menu and go to Settings > General > Usage. |
B
Item | Description |
Bundles | If you have purchased a Dotdigital bundle plan, you'll be contacted by one of our Digital Marketing Specialists who can help you with the onboarding of your account.
Items included in your bundle plan can be found on your Service Agreement. |
Branded domain | Your branded domain has been added to the account specified in your Service Agreement. To view it in your account, expand the User menu and go to Settings > Email > From addresses. |
Branded domain credit | Learn how to purchase your new domain in How do I purchase a new domain for my CFA? |
Branded domains - things you need to know
You must ensure that your domain is validated. Your Service Agreement has further details.
You won't be able to send from a newly added domain for four hours after creation. We strongly advise you perform test sends before making live sends from the new domain.
If you need to transfer a branded domain to a child account, contact Support.
Learn more in All about branded domains.
C
Item | Description |
Channel extension - Salesforce | Your Dotdigital channel extension for Salesforce is now active. To use the extension, go to Automation > Programs and create or edit a program.
Learn more in Program extensions: Salesforce. |
Channel extension - Custom extension | Your Dotdigital custom channel extension is now active. To use the extension, go to Automation > Programs and create or edit a program.
Learn more in Program extensions: Custom extensions. |
Child account | Your child account has been added to your Dotdigital account system. To access it, log in to your top-level (parent) account. Expand the User menu and go to Settings > Users and teams then select Accounts.
You can log in to the child account directly from the Dotdigital login page.
Learn more in Manage your team. |
Company name change | Your company name change has now been processed. If you need any invoices re-issued with your new company name, please contact credit.control@dotdigital.com. |
Contact scoring | Contact scoring has been added to your account. To learn more, check out the Contact scoring section of the Help Centre. |
CRM records | Your CRM records are now set as stated in your Service Agreement. If you're having any issues with the limit, contact your Customer Success representative. |
Custom from address credit | Learn how to purchase your new Custom from address, in How do I purchase a new domain for my CFA? |
Custom from address | Your Custom from address has been added to the account specified in your Service Agreement. To view it in your account, expand the User menu and go to Settings > Email > From addresses. |
Custom from addresses - things you need to know
You must ensure that the domain for your Custom from address is validated. Your Service Agreement has further details.
You won't be able to send from a newly added Custom from address for four hours after creation. We strongly advise you perform test sends before making live sends from the new CFA.
If you need to transfer a Custom from address to a child account, contact Support.
Learn more in All about branded domains.
D
Item | Description |
Domain renewal | Your domain has been renewed.
Learn how to edit your renewal settings in Can I change the renewal status of my domain? |
Dedicated IP | You'll hear from one of our onboarding teams who can help you to set up and ramp up your dedicated IP address.
Learn more in Do I need a dedicated IP address? |
E
Item | Description |
Email credits | Your email credits have been added to your account.
The credits expire at the date stated in your Service Agreement. Email credits do not roll over past this date. |
Essential package | If you have purchased a Dotdigital Essential Package, you'll be contacted by one of our Digital Marketing Specialists who can help you with the onboarding of your account |
I
Item | Description |
Inbox preview credits | Learn how to use your credits in Inbox and spam filter test. |
Insight records | Insight records have been added to your Dotdigital account as stated in your Service Agreement.
Insight records aren't account specific and are displayed in your top-level (parent) account.
Learn more in The non-developer's guide to Insight data. |
L
Item | Description |
Landing pages | To get started, check out the Surveys, pages, and forms section of the Help Centre. |
M
Item | Description |
Magento connector | You'll be contacted by a member of our Magento Onboarding team who can assist you in setting up the integration.
Learn more in the Magento section of the Help Centre. |
Microsoft Dynamics connector | You'll receive an email with your Microsoft Dynamics signup form. If you don't receive this, contact your Customer Success representative.
Learn more in the Microsoft Dynamics section of the Help Centre. |
Microsoft Dynamics connector - upgrade version support | With this product, you're upgrading the version of the Microsoft Dynamics connector you currently use. If this isn't what you need, contact accounts@dotdigital.com. |
P
Item | Description |
Program nodes | Your program nodes have been upgraded in your account.
Learn more about program nodes in An introduction to the program builder. |
Professional Package | If you have purchased a Dotdigital Professional Package, you'll be contacted by one of our Digital Marketing Specialists who can help you with the onboarding of your account. |
Professional Services credits plan | To make use of your credits, contact your Customer Success Representative. |
S
Item | Description |
Salesforce connector | You'll receive an email with your QuickLink code, and contacts by a member of our Salesforce Onboarding team who can assist you to set up the integration.
Learn more in the Salesforce section of the Help Centre. |
Sandbox - without connector | Your sandbox can now be found under your account. If you haven't supplied us with a login, you'll receive a separate email requesting this.
If you don't know your password, select the Forgotten password link on the login page.
The email address you submit must be valid and match your Dotdigital account email login. |
Sandbox for Magento connector | You'll receive a form from one of our Digital Marketing Specialists who can help you with the onboarding of your sandbox. |
Sandbox for Microsoft Dynamics connector | You'll receive an email with login details for your sandbox and the Microsoft Dynamics form to connect your sandbox. Your account comes free with the products you discussed with your Customer Success representative. |
Sandbox for Salesforce connector | You'll receive an email with login details for your sandbox and your QuickLink code. Your account comes free with the products you discussed with your Customer Success representative. |
Scheduled contact importer | The Scheduled contact importer has now been activated on your account.
Learn more in Using the scheduled contact importer. |
SMS - from name, short code and keyword | You'll receive an email confirming your choice of short code and keyword.
You can create your own SMS from name. Learn how in Using an SMS from name.
Learn more about SMS in the SMS section of the Help Centre. |
SMS - dedicated virtual number | You'll receive an email confirming your dedicated virtual number.
You shouldn't exceed a maximum of 300 outbound SMS messages per day on your dedicated virtual number.
You can create your own SMS from name. Learn how in Using an SMS from name.
Learn more about SMS in the SMS section of the Help Centre. |
SMS - credits | Your SMS credits have been added to your account.
Learn more about SMS in the SMS section of the Help Centre. |
SSL certificate | SSL certificates are issued by our Service Operations team. You can contact them at service.operations@dotdigital.com. |
Startup package | If you have purchased a Dotdigital Startup Package, you'll be contacted by one of our Digital Marketing Specialists who can help you with the onboarding of your account. |
T
Item | Description |
Transactional email | Transactional email has been added to your account. Learn more in the Transactional email section of the Help Centre. |
U
Item | Description |
Ultimate package | If you have purchased a Dotdigital Ultimate Package, you'll be contacted by one of our Digital Marketing Specialists who can help you with the onboarding of your account. |
V
Item | Description |
Value plan | Your Value plan is active on your account. To see your email sends allowance, expand the User menu and go to Settings > General > Usage. |
W
Item | Description |
Web behavior tracking | You must create a Web behavior tracking profile and add the tracking code to your website.
Learn more in the Web behavior tracking section of the Help Centre. |