When a customer selects the Chat widget on your site, they have the option to choose which team they want to chat with, for example, Sales, Technical support, Accounts and billing.
Before you start
Things you need to know:
You must be a Chat admin to add multiple teams.
Learn more in Roles and permissions of Chat
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Add another Chat team
Expand the User menu, then go to Settings > Chat > Settings.
Select the + tab next to your current Chat team tabs.
Under Team name, enter a team name in the box.
Select + Choose agents to add agents to your Chat team.
Under Automated messages, set up your Welcome and End of chat messages. If you need help, check out Set your automated messages.
Under Team working hours, set your team working hours and Out of hours message. If you need help, check out Set your team working hours.
Select Save.
Number of Chat teams
You can only create a maximum of seven Chat teams in your account.
If you only have one Chat team and you hide it then the Chat widget / icon will disappear from your website.