Soft bounces report

Use the soft bounces report to see all of the contacts that couldn't be delivered to due to a soft bounce.

Gareth Burroughes avatar
Written by Gareth Burroughes
Updated over a week ago

The soft bounce threshold controls the number of times an email is allowed to bounce before being unsubscribed, and it's set under User menu > Settings > Email > Suppression settings.

Soft bouncing can be a temporary issue (for instance, when a full mailbox gets cleared down), and sending to these email addresses later on may well succeed.

Using the Soft bounces report

The report lists all the contacts who've soft-bounced.

Deleted contacts

Any subsequently deleted contacts in the report will be denoted as 'Deleted contact' (apart from deleted suppressed contacts whose email addresses will need to be retained).


Filter by type

You can filter the list to exclude either 'soft bounces' or 'mail blocked' types.

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