Unsubscribes report

Overview

The 'Unsubscribes' report shows how many recipients have asked to be removed from your address book(s) by clicking on the unsubscribe link in your email.

This also includes those recipients who've reached their bounce threshold (as set under Contacts > Suppressed contacts > Bounce settings), and those who've used the option to report your email as spam/junk in their email client.

These addresses are automatically removed from your address book(s) so that they can't be emailed in future. This would apply even if these email addresses were included in a future upload to the same or different address books. They'd be automatically excluded from the upload.

A complete list of all addresses removed can be found under Contacts > Suppressed contacts.

Using the Unsubscribes report

This report lists all of the recipients who've unsubscribed.

Note that any subsequently deleted contacts in the report will be denoted as 'Deleted contact' (apart from deleted suppressed contacts whose email addresses will need to be retained).

unsubscribe_requests_report2.png

Additional actions

You can also:

 

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