How can we help?
Knowledge base
Getting started
- ★ Getting started — Introduction
- Getting started — Adding contacts to your account
- Getting started — Choosing a template
- Getting started — Campaign setup details
- Getting started — Creating your campaign in EasyEditor
- Getting started — Creating the plain text version of your campaign
Frequently asked questions
- ★ Are there any training videos I can watch?
- ★ What do I do if I forget my password?
- Can I create a test account?
- Login verification FAQ
- How do I segment my contacts who have a verified double opt-in type?
- Does it get recorded when a contact opts in to receive my emails?
Campaigns
- ★ Email campaigns - an overview
- ★ Adding tracking to campaign links
- All about branded domains - or sending with a custom 'from' address (CFA)
- Delegating a subdomain to our servers
- Creating a campaign
- Completing the campaign setup screen
Automation
- ★ Automation - an overview
- ★ Automated and triggered campaigns - an overview
- Program messaging channel: Push notification
- Creating a 'triggered' campaign
- Sending contacts a campaign or enrolling them on a program when they join an address book
- Triggering a campaign when a contact unsubscribes from an address book
Contacts
- ★ Contacts - an overview
- ★ Resubscribing a contact after they've been unsubscribed
- ★ Creating a signup form
- Using marketing preferences
- How to process a Right to be Forgotten request
- How to process a Subject Access Request (SAR)
Reporting
- ★ Email reporting - an overview
- ★ Reading the account reports
- ★ Understanding the campaign report overview
- ★ About bounces and suppressions
- Filtering contacts in campaign reports
- Comparing campaign reports
EasyEditor
- ★ EasyEditor - an overview
- ★ Working with images in EasyEditor
- ★ Using dynamic content in campaigns
- A really quick quide to EasyEditor's user interface
- Working with EasyEditor building blocks
- Resizing building blocks
Segmentation
Product recommendations
- ★ Product recommendations - an overview
- ★ Product recommendation builder
- Best sellers - product recommendation
- Most viewed - product recommendation
- Trending - product recommendation
- Content-based filtering - predictive product recommendation
Surveys and forms
- ★ Surveys and forms - an overview
- ★ Adding surveys and forms to your account
- Choosing a survey template
- Designing your survey - an introduction
- Designing your survey - configuring layout elements
- Designing your survey - configuring text box, dropdown, multiple choice and checkbox elements
Transactional email
Landing pages
- ★ Landing pages - an overview
- ★ Adding landing pages to your account
- ★ Managing landing pages
- Getting started with landing pages
- Editing landing pages
- Publishing landing pages
EasyEditor template markup
- ★ EasyEditor template markup - an overview
- ★ Making your email template responsive
- ★ Adding HTML to email templates
- Adding CSS to email templates
- CSS inliner
- Creating text styles in EasyEditor
Advanced personalisation
- ★ Advanced personalisation - an overview
- ★ Adding advanced personalisation to your account
- ★ Scripting content with advanced personalisation
- Personalising your emails and landing pages
- Outputs and data objects
- Filtering Liquid outputs
Contact scoring
Web Behavior Tracking
- ★ Web Behavior Tracking - an overview
- Introducing Web Behavior Tracking
- Installing Web Behavior Tracking
- Using Web Behavior Tracking segmentation
- Using Web Behavior Tracking to encourage increased sales
- Using Web Behavior Tracking to increase webform completion
Abandoned carts
- Which abandoned carts/abandoned checkout implementation do you need?
- Introducing the abandoned carts module
- Basic service abandoned carts – an overview for marketeers
- Full service abandoned carts – an overview for marketeers
- Setting up abandoned carts
- JSON breakdown
Insight data
My account
- ★ Account settings - an overview
- ★ Changing the account owner or the email address of the account owner
- Managing your team
- Securing your account with two-factor authentication
- Limitations on trial accounts
- Managing your account settings and options
GDPR
SMS
Integrations
Engagement Cloud for Magento
- General: Getting started - Magento 1
- General: Installation - Magento 1
- General: API credentials - Magento 1
- General: Dashboard - Magento 1
- General: Automation Studio - Magento 1
- General: Tracking - Magento 1
Engagement Cloud for Magento 2
- General: Getting started - Magento 2
- General: Installation - Magento 2
- General: API credentials - Magento 2
- General: Automation Studio - Magento 2
- General: Customer preference centre - Magento 2
- General: Upgrading to Magento with integrated Engagement Cloud connector (for 2.2.2 or above)
Microsoft Dynamics
- ★ Introduction to Engagement Cloud for Microsoft Dynamics CRM
- ★ What IP addresses do I need to whitelist for my Microsoft Dynamics CRM firewall?
- The data synchronisation process between Dynamics and Engagement Cloud
- Updating your version of Dynamics CRM?
- How is the Engagement Cloud for Dynamics connector installed?
- What changes are made to Dynamics CRM?
Salesforce
- ★ Engagement Cloud for Salesforce installation - Introduction
- ★ Engagement Cloud for Salesforce - Introduction
- Engagement Cloud for Salesforce - Salesforce campaigns
- Engagement Cloud for Salesforce - 'Contacts' and 'Leads' tabs
- Engagement Cloud for Salesforce - Marketing preferences
- Engagement Cloud for Salesforce - Contact scoring
Shopify
Commerce Flow
Zapier
Using the API
WordPress
Social media integrations
Announcements
General
- Changes to SMS short codes
- Supported browsers in dotmailer - Internet Explorer 8 unsupported from April 2016
- Christmas 2014 and New Year 2015 support hours
- Service disruption communications
- Changes to dotmailer segment refreshes — Wednesday 1 October 2014
- Planned maintenance and upgrade — Saturday 17 May 2014
Feature releases
- 13 Feb 2019 - dotmailer for Magento v.6.4.11 release: SEO-friendly product URLs when syncing your catalog to Engagement Cloud
- 13 Feb 2019 - User 'lock out' notifications now sent to alert account owners to unlock users
- 30 Jan 2019 - dotmailer for Magento v.6.4.10 release: 'dotmailer' has become 'dotdigital Engagement Cloud'
- 30 Jan 2019 - Springboard enhancements, plus new Shopify Flow action added
- 16 Jan 2019 - Engagement Cloud for Magento 2 v.3.1.0 release: 'dotmailer' has become 'dotdigital Engagement Cloud', plus other improvements and fixes
- 16 Jan 2019 - Welcome to Engagement Cloud
What's new?
- 13 Feb 2019 - dotmailer for Magento v.6.4.11 release: SEO-friendly product URLs when syncing your catalog to Engagement Cloud
- 13 Feb 2019 - User 'lock out' notifications now sent to alert account owners to unlock users
- 30 Jan 2019 - dotmailer for Magento v.6.4.10 release: 'dotmailer' has become 'dotdigital Engagement Cloud'
- 30 Jan 2019 - Springboard enhancements, plus new Shopify Flow action added
- 16 Jan 2019 - Engagement Cloud for Magento 2 v.3.1.0 release: 'dotmailer' has become 'dotdigital Engagement Cloud', plus other improvements and fixes
- 16 Jan 2019 - Welcome to Engagement Cloud
Contact support
UK: +44 020 7183 8657
US: +1 631 240 4929
AUS: +61 2 8015 6275
CA: +1 604 200 0527
SA: +27 87 550 4849
SE: +46 10 138 85 86
DE: +49 32 211 001404
NZ: +64 9 886 4996
PL: +48 12 881 23 21 
dotdigitalhelp
You can contact support at any time by emailing support@dotdigital.com