How can we help?
Knowledge base
Getting started
- ★ Getting started — Introduction
- Getting started — Adding contacts to your account
- Getting started — Choosing a template
- Getting started — Campaign setup details
- Getting started — Creating your campaign in EasyEditor
- Getting started — Creating the plain text version of your campaign
Frequently asked questions
- ★ Brexit FAQ
- ★ Are there any training videos I can watch?
- ★ What do I do if I forget my password?
- Login verification FAQ
- Can I create a test account?
- How do I segment my contacts who have a verified double opt-in type?
Campaigns
- ★ Email campaigns - an overview
- ★ Adding tracking to campaign links
- Using Google Analytics with Engagement Cloud FAQ
- All about branded domains - or sending with a custom 'from' address (CFA)
- Delegating a subdomain to our servers
- Creating a campaign
Automation
- ★ Automation - an overview
- ★ Automated and triggered campaigns - an overview
- Program messaging channel: Push notification
- Program messaging channel: MailshotMaker
- Program messaging channel: Facebook Messenger
- Program messaging channel: Allowing contacts to opt into Facebook Messenger
Contacts
- ★ Contacts - an overview
- ★ Resubscribing a contact after they've been unsubscribed
- ★ Creating a signup form
- Using marketing preferences
- How to process a Right to be Forgotten request
- How to process a Subject Access Request (SAR)
Reporting
- ★ Email reporting - an overview
- ★ Reading the account reports
- ★ Understanding the campaign report overview
- ★ About bounces and suppressions
- Filtering contacts in campaign reports
- Comparing campaign reports
EasyEditor
- ★ EasyEditor - an overview
- ★ Working with images in EasyEditor
- ★ Using dynamic content in campaigns
- A really quick quide to EasyEditor's user interface
- Working with EasyEditor building blocks
- Resizing building blocks
Segmentation
Product recommendations
- ★ Product recommendations - an overview
- ★ Product recommendation builder
- Custom category - product recommendation
- Best sellers - product recommendation
- Most viewed - product recommendation
- Trending - product recommendation
Surveys and forms
- ★ Surveys and forms - an overview
- ★ Adding surveys and forms to your account
- Choosing a survey template
- Designing your survey - an introduction
- Designing your survey - configuring layout elements
- Designing your survey - configuring text box, dropdown, multiple choice and checkbox elements
Transactional email
Landing pages
- ★ Landing pages - an overview
- ★ Adding landing pages to your account
- ★ Managing landing pages
- Getting started with landing pages
- Editing landing pages
- Publishing landing pages
EasyEditor template markup
- ★ EasyEditor template markup - an overview
- ★ Making your email template responsive
- ★ Adding HTML to email templates
- Adding CSS to email templates
- CSS inliner
- Creating text styles in EasyEditor
Advanced personalisation
- ★ Advanced personalisation - an overview
- ★ Adding advanced personalisation to your account
- ★ Scripting content with advanced personalisation
- Personalising your emails and landing pages
- Outputs and data objects
- Filtering Liquid outputs
Contact scoring
Web Behavior Tracking
- ★ Web Behavior Tracking - an overview
- Introducing Web Behavior Tracking
- Installing Web Behavior Tracking
- Using Web Behavior Tracking segmentation
- Using Web Behavior Tracking to encourage increased sales
- Using Web Behavior Tracking to increase webform completion
Abandoned carts
- Which abandoned carts/abandoned checkout implementation do you need?
- Introducing the abandoned carts module
- Basic service abandoned carts – an overview for marketeers
- Full service abandoned carts – an overview for marketeers
- Setting up abandoned carts
- JSON breakdown
Insight data
My account
- ★ Account settings - an overview
- ★ Changing the account owner or the email address of the account owner
- User access and permissions
- Managing your team
- About team collaboration
- Unlocking a user
GDPR
SMS
Integrations
Engagement Cloud for Magento
- General: Getting started - Magento 1
- General: Installation - Magento 1
- General: API credentials - Magento 1
- General: Dashboard - Magento 1
- General: Automation Studio - Magento 1
- General: Tracking - Magento 1
Engagement Cloud for Magento 2
- General: Getting started - Magento 2
- General: Installation - Magento 2
- General: API credentials - Magento 2
- General: Automation Studio - Magento 2
- General: Customer preference centre - Magento 2
- General: Upgrading to Magento with integrated Engagement Cloud connector (for 2.2.2 or above)
Microsoft Dynamics
- ★ Introduction to Engagement Cloud for Microsoft Dynamics CRM
- ★ What IP addresses do I need to whitelist for my Microsoft Dynamics CRM firewall?
- The data synchronisation process between Dynamics and Engagement Cloud
- Completing the 'Microsoft Dynamics Connectivity' form
- Updating your version of Dynamics CRM?
- How is the Engagement Cloud for Dynamics connector installed?
Salesforce
- ★ Engagement Cloud for Salesforce installation - Introduction
- ★ Engagement Cloud for Salesforce - Introduction
- Engagement Cloud for Salesforce - Salesforce campaigns
- Engagement Cloud for Salesforce - 'Contacts' and 'Leads' tabs
- Engagement Cloud for Salesforce - Marketing preferences
- Engagement Cloud for Salesforce - Contact scoring
Shopify
Commerce Flow
Zapier
Using the API
WordPress
Social media integrations
Announcements
Feature releases
- Engagement Cloud for Microsoft Dynamics CRM release notes
- 19 June 2019 - Engagement Cloud for Magento 2 v3.2.3 release: Fixes for syncs, browser warnings, and the removal of a Magento Sitemap dependency
- 19 June 2019 - Engagement Cloud for Magento v6.4.17 release: Improvements to catalog syncs, external dynamic content, page and ROI tracking, as well as other product improvements and bug fixes
- 19 June 2019 - We've introduced a new API call, improved the Commerce Flow UI, and brought aboard other performance improvements and bug fixes
- 5 June 2019 - Engagement Cloud for Magento v6.4.16 release: Improved catalog sync coverage and enhanced syncing (scoped values) for products
- 5 June 2019 - Engagement Cloud for Magento 2 v.3.2.2 release: Merchants can exit customers from abandoned cart programs, and we've updated dynamic content endpoints, along with a few other fixes
What's new?
- Engagement Cloud for Microsoft Dynamics CRM release notes
- 19 June 2019 - Engagement Cloud for Magento 2 v3.2.3 release: Fixes for syncs, browser warnings, and the removal of a Magento Sitemap dependency
- 19 June 2019 - Engagement Cloud for Magento v6.4.17 release: Improvements to catalog syncs, external dynamic content, page and ROI tracking, as well as other product improvements and bug fixes
- 19 June 2019 - We've introduced a new API call, improved the Commerce Flow UI, and brought aboard other performance improvements and bug fixes
- 5 June 2019 - Engagement Cloud for Magento v6.4.16 release: Improved catalog sync coverage and enhanced syncing (scoped values) for products
- 5 June 2019 - Engagement Cloud for Magento 2 v.3.2.2 release: Merchants can exit customers from abandoned cart programs, and we've updated dynamic content endpoints, along with a few other fixes
Contact support
UK: +44 020 7183 8657
US: +1 631 240 4929
AUS: +61 2 8015 6275
CA: +1 604 200 0527
SA: +27 87 550 4849
SE: +46 10 138 85 86
NZ: +64 9 886 4996
PL: +48 12 881 23 21 
dotdigitalhelp
You can contact support at any time by emailing support@dotdigital.com