Create, edit, and upload SMS address books and contacts

Learn to create, edit, and upload SMS address books and contacts. 

Overview

Contacts are important, and so is keeping track of, uploading, and editing them.

Create an SMS address book

SMS contacts and address books are created separately from your email contacts and address books.

Create an SMS address book

  1. Go to SMS > Contacts > My contacts.
  2. Select +Add new 
    SMS_add_new_SMS_address_book.png
  3. Under Edit SMS address book enter a name for the address book, and if you want, a description.

    SMS_create_SMS_address_book.png
  4. Select Save.

This will take you automatically to the Add SMS contacts page. 

To learn how to add an SMS contact, check out the section Create an SMS contact.

Edit an SMS address book

To edit an SMS address book:

  1. Go to SMS > Contacts > My contacts.
  2. Find the address book you want to edit, and select Edit.SMS_edit_SMS_address_book.png
  3. Under Edit SMS address book enter a new name for the address book, and if you want, a new description.
  4. Select Save.

Create an SMS contact

To create an SMS contact:

  1. Go to SMS > Contacts > My contacts.
  2. On the All contacts address book, select the add SMS contact icon.
    SMS_add_SMS_contact.png
  3. Under Add SMS contacts, select the Manually tab to add a contact manually.
    SMS_tabs.jpg
  4. In the phone number box, enter a phone number in the international format, for example, +44 7xxx xxxxxx. If you're adding multiple contacts, enter each phone number on a separate line.

Edit an SMS contact

To edit an SMS contact:

  1. Go to SMS > Contacts > My contacts.
  2. Select the All contacts address book.
  3. Find the number you want to edit, and select Edit.SMS_edit_SMS_contacts.png
  4. Under Edit SMS contact, you can edit the phone number, or enter five fields of information to the contact for SMS personalisation.
    Because of character limits, make the information here as short as possible.
    SMS_edit_SMS_contact.png
  5. Select Save.

 

Upload SMS contacts

To upload an SMS contact file:

  1. Go to SMS > Contacts > My contacts.
  2. On the All contacts address book, select the add SMS contact icon.
    SMS_add_SMS_contact.png
  3. Under Add SMS contacts, select the File upload tab to add a contact manually.
  4. Select Choose file to import contacts from a CSV or Excel file on your computer.
    SMS_file_upload.jpg
    Files should be no larger than 10MB. Make sure the source column containing the phone number is assigned to the destination column 'MobileNumber', whilst you can assign five further source columns to 'Field1' up to 'Field5' to personalise the SMS campaigns you send.
All imported numbers are treated as international, which means you must include the international country code and remove the leading 0 from the local number. You can prefix the international country code with 00 and + or you can leave them out. For example, the UK’s country code is 44, so for the mobile number 07700900000, you could import the number as +447700900000, 447700900000 or 00447700900000.
Whether manually entering a contact or contacts, or importing via a file, click the relevant Upload button

Your SMS contacts will be imported and you can confirm this afterwards by checking the number of contacts in the 'All contacts' SMS address book.

SMS_SMS_all_contacts.png

Once you've created other SMS address books, they'll be listed here too.

See also

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