Chat

Get to know Chat

• Chat feature tours
• Roles and permissions of Chat

The Chat widget

• Preview the chat widget
• Check the chat widget status
• Customise the chat widget
• Add the Chat widget to a website
• Add the Chat widget to a page or form
• Chat widget auto translations

Chat teams

• Edit your team name
• Set your automated messages
• Set team out-of-hours
• Add a team picture in Chat
• Add agents to your team
• Remove agents from your team

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Use Chat

• Add or change your Chat profile picture
• Manage your chat queue
• Read and reply to a chat session
• Add an emoji in a chat
• Send a file in a chat
• Send an image in a chat

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Chat contacts

• Add a Chat user as a contact
• Link a Chat session to an existing contact
• Turn on and customise in-app email address request
• Verify an email address received in Chat
• Chat verification security and compliance
• Export a contact and their chat history

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